Operations Center Technician

CLAS­SI­FI­CA­TION: Air­port Oper­a­tions Cen­ter Technician 

DEPART­MENT: Police

SUPER­VI­SOR: Deputy Police Chief

EFFEC­TIVE DATE: Octo­ber 1, 2023 

PAY GRADE: 140 ($37,364.19 — $69,931.77)

PAY CLAS­SI­FI­CA­TION: Non-Exempt

DEF­I­N­I­TION: Respon­si­ble for appro­pri­ate dis­sem­i­na­tion of emer­gency and non-emer­gency infor­ma­tion received by tele­phone and var­i­ous safe­ty and secu­ri­ty systems.

EXAM­PLE OF DUTIES:

• Famil­iar­i­ty with air­ports and air­port operations
• Oper­a­tion of AMAG or sim­i­lar Camera/​Access Con­trol and sur­veil­lance systems
• Abil­i­ty to train and devel­op oth­ers on oper­a­tional pro­ce­dures and sys­tems operations
• Oper­ate and train oper­a­tors on 800 MHz CRT Pub­lic Safe­ty Com­mu­ni­ca­tions System
• Dis­patch Police, Fire and Med­ical response per­son­nel, as well as Air­port Oper­a­tions and Air­port Main­te­nance per­son­nel, to emer­gency and non-emer­gency sit­u­a­tions includ­ing air­craft emergencies
• Ini­ti­ate emer­gency noti­fi­ca­tion or re-call procedures
• Oper­ate Flori­da and Nation­al Crime Infor­ma­tion (FCIC/NCIC) com­put­er sys­tem and relay infor­ma­tion to Crim­i­nal Jus­tice per­son­nel when appropriate
• Receive and ana­lyze infor­ma­tion, pri­or­i­tize calls and dis­sem­i­nate infor­ma­tion to emer­gency or non-emer­gency personnel
• Record and/​or acti­vate pre-record­ed emer­gency evac­u­a­tion or pub­lic ser­vice mes­sages through the audio pag­ing system
• Main­tain numer­ous oper­a­tional and/​or duty logs
• Per­form rou­tine air­port pag­ing and acti­vate Air­port Emer­gency Pag­ing sys­tem, as needed
• Assist the trav­el­ing pub­lic and air­port ten­ants with gen­er­al infor­ma­tion, flight infor­ma­tion and oper­a­tions support
• Per­form cler­i­cal duties and badge issuance accord­ing to air­port policy
• Con­duct audits of relat­ed sys­tems as directed
• Per­form relat­ed activ­i­ties as direct­ed by the Air­port Secu­ri­ty Plan
• Cus­tomer Ser­vice as it applies to the full range of duties
• Per­form oth­er duties as assigned

The list­ed duties are illus­tra­tive and not intend­ed to describe every func­tion which may be per­formed by this job class. The omis­sion of spe­cif­ic duties does not pre­clude man­age­ment from assign­ing any duties not list­ed, if such duties are a log­i­cal assign­ment to the position.

QUAL­I­FI­CA­TIONS: High school grad­u­ate and three years expe­ri­ence in oper­at­ing com­put­ers, fire/​security alarm sys­tems, emer­gency dis­patch­ing in fire, res­cue, med­ical or police oper­a­tions, or an equiv­a­lent com­bi­na­tion of edu­ca­tion, train­ing and expe­ri­ence. Must have a valid Flori­da Driver’s License. Must be CPR cer­ti­fied (or obtain cer­ti­fi­ca­tion with­in one year of employ­ment). Cer­ti­fi­ca­tion in Access Con­trol Sys­tems and cam­era sys­tems pre­ferred. Addi­tion­al qual­i­fi­ca­tions include the following:

Must have oper­at­ing knowl­edge of var­i­ous com­put­er­ized infor­ma­tion systems

• Must have excel­lent hear­ing, sight and abil­i­ty to speak clear­ly, dis­tinct­ly and effectively
• Must be able to remain calm dur­ing emergencies/​stressful sit­u­a­tions and be able to make split-sec­ond deci­sions under pressure
• Must have the abil­i­ty to pri­or­i­tize mul­ti­ple tasks and han­dle more than one task at a time
• Must under­stand tech­niques of tele­phone interrogation
• Must have knowl­edge of prin­ci­ples of emer­gency dis­patch and triage, and coor­di­na­tion of mul­ti­ple resources
• Must be able to work in a con­fined, high noise area with no sched­uled meals or breaks
• Must work rotat­ing shifts, week­ends and holidays
• Must be able to type a min­i­mum of 25 cwpm
• Famil­iar­i­ty with 800 MHz pub­lic safe­ty sys­tems and 911 com­put­er­ized answer­ing systems

MIS­CEL­LA­NEOUS REQUIRE­MENTS: Must pass pre-employ­ment drug test­ing as well as peri­od­ic test­ing in accor­dance with air­port pol­i­cy; must pass a 10-year, fin­ger­print-based, crim­i­nal his­to­ry records check as required by the Trans­porta­tion Secu­ri­ty Administration.